It was seventy years ago today, that Sgt. Pepper taught the band to play, And twenty-five years ago, that Coastal Climate Control made a show.
And then, three years later in 1995, in the midst of a major snow storm in Annapolis, with skiers and snowmobiles having fun on the streets, Coastal entered the digital age. A computer was purchased, Quickbooks installed, and the next few snowy days were spent entering customer details and setting up the system. The old ledger book was re-purposed to prop up the TV, and Coastal was ready to start the Spring armed with new technology and a floppy disk full of digital dreams.
Some of the boatyards and marinas were not too enthusiastic about getting into computers back then, and there was much concern about loss of jobs. For the next few years I often encountered fully analog offices where pen and paper still ruled supreme, but of course that all gradually changed. It’s hard now to imagine how it was in those offices back then, often seen through a haze of cigarette smoke, but inevitably progress prevailed. I don’t recall any tales of mass job losses, protests, etc., so I guess it all transitioned fairly smoothly. In the early days, the computer was mainly used as an office administration tool, but then along came the internet and all that goes with it. Now we are all immersed in technology up to our data limits. What an incredible leap in technology in what seems such a short span of time.
What hasn’t changed in 25 years is the need for a trained professional to come to the aid of a customer with a problem, whether in person or at the end of a phone or Ethernet cable. What has changed, however, is that nowadays many customers empower themselves with boat loads of information gained from internet searches which leads them to the conclusion that they don’t require a technician’s visit, as all they need is a bit of on-line help.